Privacy Policy for NoQ

NoQU PTY LTD operates the NoQ suite of mobile applications, including the NoQ User App, the NoQ Delivery App, and the NoQ Vendor App. The User App allows customers to order food from vendors at events and pick it up without waiting in line. The Delivery App enables drivers to manage and deliver food orders efficiently. The Vendor App allows food truck operators to manage orders, update menus, and track sales in real-time.

We are committed to protecting your privacy and handling personal information in a secure, transparent, and responsible manner.

1. Information We Collect

For the User App, we collect information such as your name, email, account login credentials, and order details including the items ordered, vendor, and event information. We also collect approximate location information to associate your orders with specific events. Payment information is processed securely by Stripe; we do not store your credit or debit card details.

For the Delivery App, we collect personal information including name, email, and phone number, as well as vehicle information and delivery history. Location information is collected as necessary to facilitate pickup and drop-off of orders.

For the Vendor App, we collect business name and contact information, menu items and pricing, order history, and information required to process vendor payouts. Vendors can view orders associated with their food truck only.

In all apps, we may automatically collect limited technical information such as device type, operating system, and app usage data to improve performance and reliability.

2. How We Use Your Information

Information collected through the User App is used to create and manage accounts, process and fulfill orders, facilitate secure payments through Stripe, communicate important service updates, and improve the functionality and user experience of the App. Delivery App information is used to manage deliveries, track performance, and provide directions for order pickup and drop-off. Vendor App information is used to manage orders, communicate with customers, update menus, and process payouts.

3. Information Sharing

Information may be shared with Stripe solely for payment processing purposes. Vendors are provided access only to order information relevant to their food truck, and delivery personnel are provided access only to delivery information necessary to fulfill orders. We may also disclose information to comply with legal requirements or respond to lawful requests by authorities. We do not sell or share personal information for marketing purposes.

4. Location Information

The User App collects approximate location information to associate orders with events. The Delivery App collects location information necessary to track and fulfill deliveries. The Vendor App does not collect location information unless explicitly provided. Location information is used solely for app functionality and is not shared for advertising or sold to third parties.

5. SMS Communications

By providing your phone number and using our platform, you consent to receive SMS communications from us, including transactional messages such as order confirmations, service updates, account notifications, and other important notices related to your use of our services.

Where you have explicitly opted in, you may also receive marketing and promotional SMS messages, including newsletters, product updates, special offers, and other promotional content.

We use third-party SMS service providers, including Mailchimp’s SMS functionality where applicable, to manage and deliver SMS communications. By opting in, you acknowledge and agree that:

• Your phone number and related contact information may be collected, stored, and processed by our platform and our third-party SMS providers on our behalf.

• These third-party providers may store or process data on servers located outside Australia, in accordance with their privacy and security practices.

• Your information will be used solely for the purpose of sending transactional and/or marketing communications related to our platform.

You may opt out of marketing SMS messages at any time by replying “STOP” to any marketing SMS you receive. Opting out will not prevent you from receiving essential transactional or service-related messages.

All SMS communications are sent in accordance with the Spam Act 2003 (Cth) and applicable Australian privacy laws.

6. Data Security

We take reasonable measures to protect your personal information from misuse, loss, or unauthorized access. Payment data is handled securely by Stripe, and account information is protected through authentication measures. While we strive to maintain security, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Users may request deletion of their account and associated data at any time by contacting us.

8. User Rights

You have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, please contact us at noqueportal@gmail.com.

9. Children’s Privacy

NoQ apps are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Services

The App may integrate with third-party services such as Stripe for payment processing. We are not responsible for the privacy practices of these third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our official privacy policy page, along with a revised date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact:

NoQU PTY LTD
noqueportal@gmail.com